Reference

Privacy Policy for Your India Account

UPI, Paytm, PhonePe and Google Pay account flows, plus activity from Live Roulette, Aztec Gems and our sportsbook, create privacy choices you should see before you open an…

Account dataCookie choicesUPI contextSecurity checks
Explore lobby Read FAQ
matkaindia Privacy Policy for Your India Account
CONTACT ROUTES

Three Ways to Reach Privacy Help

Privacy requests should be easy to raise and clear to track. Use the contact path that matches your situation, include your account email or phone number, and tell us whether you want access, correction, deletion, cookie help or a security check. We may ask for account verification before changing data, because privacy help should protect your account as well as your request.

Team online

Email privacy desk

Send a message from your registered email with the subject Privacy Request. We connect it to your account, verify ownership where needed, and reply with the next step or a clear reason if more detail is needed.

Live chat request

Use chat when you are signed in and need cookie help, account data access, or payment-record clarification. The agent can route your privacy request to the correct team after checking your account session.

Account security channel

Choose the security path if your phone, email, password or wallet activity looks wrong. We can pause sensitive changes while we verify control of the account and explain how the privacy record will be handled.

DATA CARE

Six Privacy Controls We Apply

We write this policy around the data we handle every day: account sign-ins, payment references, game session logs, support messages and cookie choices.

Data we collect

We collect account details you enter, sign-in records, device signals, wallet references and support messages. We keep the data tied to a clear purpose, such as account access, payment checks, security or legal duties.

Cookie choices

Cookies help remember your session, language choice, device setting and security checks. Where optional cookies are used, we explain the purpose and give you a way to change the setting on your browser or account.

Payment records

UPI, Paytm, PhonePe and Google Pay payments create transaction references, timestamps and status records. We use these records to match deposits, verify withdrawals, answer wallet questions and meet record-keeping duties.

Account security

We use passwords, session checks, verification steps and activity logs to reduce account misuse. If a privacy change affects access, we may confirm your identity before updating email, phone or other account details.

Retention periods

We keep data only for as long as it is needed for account operation, transaction checks, dispute handling, legal duties or security. When records are no longer needed, we remove or anonymise them where practical.

Change requests

You can ask us to correct account details, access your data, or delete data where the law allows. We explain what can be changed, what must be retained, and how long the request may take.

Privacy Policy Questions Before You Join

These answers focus only on privacy handling for your matkaindia account. They explain what data is collected, how payment records are treated, how cookies work, and how you can contact us. If your question involves access or eligibility, remember that availability depends on local law and applies only where local law permits.

Yes. Send a privacy request from your registered email or signed-in chat. We may verify your identity first, then share the account data we can provide under applicable law.

We store payment references, status records and timestamps needed to match transactions. We do not need your full banking credentials for normal account handling, and payment partners may process parts of the transaction.

Cookies help keep your session active, remember choices and support security checks. Some are needed for account access, while optional cookies can usually be changed through browser settings or account controls.

Retention depends on the record type. Wallet references, identity checks, support messages and security logs may be kept for different periods because transactions, disputes and legal duties do not all end at the same time.

Yes, but we may ask you to confirm account control before any change. That check protects your privacy by making sure sensitive account details are not changed by another person.

Service partners may receive only the data needed for payments, hosting, security, identity checks or support work. We also share data when law requires it or when it is needed to protect the account.

The policy explains privacy handling, not automatic access. Eligibility and access depend on local law and are available where local law permits, so privacy requests are handled within that legal setting.

Related Pages

John Hunter FAQ Super Burst Register